Tasks

• Support HR Operations services such as On-boardings, Off-boardings, employee life cycle, benefits and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively. 
• Advise on questions/requests from employees, managers and the HR community in a professional, courteous & timely manner 
• Deal with operational issues and process failures, identifying and implementing appropriate solutions. 
• Develop action plan to mitigate operational risks or resolve escalated issues 
• Proactively seek customer feedback to identify areas for simplification, standardization and productivity within assigned process. 
• Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes 
• Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and policy requirements 
• Develop a strong working relationship with the HR community through proactive facilitation & improvement of HR processes, ensuring effective communication and early identification of requirements & any issues 
• Identify frequent customers / process issues and be able to suggest process, procedure and training improvement opportunities 
• Cooperate with 3rd party providers when necessary