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Budapest

Customer service intern - Remote Student job

The client is a leading ecommerce German based company, which sells beauty and cosmetic products on its web platform.

angol intern english home office customer service remote WHC023008 / Budapest

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Handle inquiries from customers and internal teams via email and phone
Handle customer inquiries related to orders, deliveries, cancellations, returns, refunds, and product Manage tickets via email, contact form, calls and occasional live chat.
Support customers over the phone during hotline hours (Mon–Fri, 9:00–18:00).
Process refunds and handle claims in the ERP system.
Respond to questions about discounts, gift cards, and vouchers.