Feladatok

• Handle inquiries from customers and internal teams via email and phone

·        Handle customer inquiries related to orders, deliveries, cancellations, returns, refunds, and product issues.

·        Manage tickets via email, contact form, calls and occasional live chat.

·        Support customers over the phone during hotline hours (Mon–Fri, 9:00–18:00).

·        Process refunds and handle claims in the ERP system.

·        Respond to questions about discounts, gift cards, and vouchers.